At Study Capsule, we aim to provide students with high-quality digital study materials including notes, mind maps, formula sheets and other exam resources. Since our products are delivered instantly in digital format, our return and refund policies are tailored to suit the unique nature of these products. Please read this policy carefully before making a purchase. By completing your order with us, you agree to the terms mentioned below.
1. Our Commitment
We offer a 7-day refund window from the date of purchase for eligible cases mentioned below. Since all our products are digital and delivered instantly, physical returns are not applicable.
2. Eligible Refund Cases
We gladly process refunds in the following situations:
- Duplicate Payment — If you accidentally paid twice for the same product, we will refund the extra payment only after verification
- Technical Delivery Issue — If you are unable to access or download your purchased material due to an issue on our end, we will address it or issue a refund if it remains unresolved.
- Wrong Product Delivered — If you received a different product than what you ordered due to a system error, we will send the correct product or process a refund
3. Non-Eligible Refund Cases
Refunds will not be processed for:
- Change of mind after purchase
- Incorrect selection of class, subject or product by the customer
- Non-usage of the product after successful delivery
- Technical issues arising due to the student’s device, internet connection, or software incompatibility.
4. Refund Process
- To request a refund under the eligible conditions, you must contact our support team within 48 hours of purchase.
- You may be asked to provide payment details, transaction ID, screenshots or screen recording videos to verify the issue.
- Once approved and verified, the refund will be processed to your original payment method within 7–10 business days.
5. No Exchange Policy
- Products once purchased cannot be exchanged.
- For example, if you purchase a specific subject’s notes, they cannot later be exchanged for any other subject or product.
6. Customer Responsibilities
- Ensure that you use a valid email address and phone number while purchasing, as digital products are delivered electronically.
- Check your spam/junk folder if you do not see the download email in your inbox.
- Save and back up your downloaded files after purchase since links may expire.
7. Contact Us
For any queries, refund requests (as per eligibility), or technical assistance, please reach out to us:
📞 Phone: +91 9557207984
📧 Email: info@studycapsule.in
📍 Address: Phool Bagh Colony, Meerut – 250001
